FAQs
FAQs
How is intimate skin different to the skin on my face?
The skin around the vulva, which encompasses the vagina, is inherently more sensitive due to its thinner composition compared to other areas of the body.
This specialised skin is also responsive to hormonal changes, becoming more sensitive during various stages such as periods, pregnancy, and menopause.
Similar to facial skin, the vulvar skin can encounter conditions like irritation, dryness, thinning, and the natural aging process.
It's essential to recognize and address the unique needs of this delicate area for proper care and well-being.
GIRL! What is pH anyway?
Wanna get scientific? pH stands for “potential of hydrogen” and the pH level is the measure of acidity or alkalinity of water-soluble products.
A pH value is a number from 1 – 14, with 7 as the neutral point.
Values below 7 are more acidic. The skin on our faces has an average pH of 5.5 while intimate skin (vulvovaginal) is below a 4.5.
Gosh, flashbacks of high-school chemistry... anyway...
Using a cleanser down there with a higher pH can disturb the balance of good bacteria that protect our lady parts from irritation potential.
Our Intimate Refreshing Cleanser is at a pH level of 4.0 – 4.5 as pH can shift over time – this is ideal for intimate skin while supporting the entire lady landscape (vulvovaginal area).
Is the intimate cleanser safe to use during pregnancy?
We only choose to formulate with safe, plant-based ingredients for this delicate area of the body.
Since everyone is different and pregnancy heightens sensitivities, always check with your health professional before using any topical product during pregnancy.
Overall, we use very limited essential oils for specific purposes in very low concentrations balanced with skin beneficial carrier oils for gentle efficacy.
We do not formulate with synthetic ingredients including retinol or hydroquinone, known endocrine disruptors. Our products are also gluten-free, vegan and cruelty-free.
*Our Intimate Refreshing Cleanser is a wash-off product that avoids the use of parabens, harsh synthetic surfactants / foaming agents, and supports vulva pH.
Do you test on animals?
I mean, does it count if you refer to your vage as your PUSSY?
But really, no, our Intimate Cleanser is Cruelty Free. MEOW.
Key Features of Shefresh
- Gentle & Nourishing Formula:
Immerse yourself in a delicate balance of natural ingredients and pH-balanced goodness. Our intimate cleanser is meticulously crafted with your well-being in mind, ensuring a gentle cleanse that nourishes and cares for your most intimate areas. - Revitalizing Botanicals:
Enriched with a harmonious infusion of soothing botanical extracts, including Kawakawa and Aloe Vera, our cleanser pampers your skin, leaving you feeling refreshed and revitalised after every use. - Balanced pH for Feminine Wellness:
Maintain your body's natural balance with our pH-friendly formula. The carefully chosen ingredients help support a healthy environment, safeguarding you from discomfort and promoting overall intimate wellness. - Hydration & Moisture Lock:
Say goodbye to dryness with our hydrating formula that helps lock in moisture. Feel confident and comfortable throughout the day, knowing that your intimate areas are well-cared for and protected. - Delicate Fragrance:
Enjoy a subtle and refreshing scent that adds a touch of luxury to your daily routine. Our intimate cleanser provides a clean and invigorating fragrance, leaving you feeling confident and ready to conquer your day.
Shipping questions
Shipping rates & times
At Shefresh, we take our deliveries as seriously as we take self-care! Once your order is prepped for its grand adventure, we'll send you a tracking number faster than you can say, "Is it here yet?"
How much is shipping?
- For a nationwide, urban or rural journey with our trusty tracked courier, it's just $10 NZD.
- But hold on to your socks (if you're wearing any), because if your order struts into the $100 NZD club (excluding gift vouchers), guess what? Shipping's on us!
Australia
Delivery - Typically 5-7 business days after dispatch.
Cost - $20AUD
International
Delivery - Typically 10-15 business days after dispatch.
Cost - Location specific
(Please note: Excluding public holidays)
What days do you ship?
On Wednesdays we wear pink... AND ship your parcels! 💅
Shipments go out on Wednesdays and Fridays. 📦
Please note that during busy promotional periods, processing times may extend.
How long does it take an order to be processed?
Our standard processing time is two business days. Please note that during busy promotional periods, processing times may extend. We ship on Wednesdays and Fridays.
Kindly be aware that our team takes a break from picking and packing orders over the weekend. Orders placed after 9am on Friday may not commence processing until the following week. Thank you for your understanding.
How long will shipping take?
After being picked up by NZ Couriers, expect your parcels to arrive within 2-4 business days. Rural deliveries may take an additional 3-5 days.
Stay informed about any delays, disruptions, and service updates affecting domestic deliveries by checking here.
Which carrier do you use?
We ship our orders with New Zealand Couriers. For peace of mind, all our parcels are shipped using a their courier service.
Where do you ship from?
Orders placed on shefresh.co.nz are dispatched from our warehouse located in Hawke's Bay.
Returns questions
What's the return policy?
While we're crossing our fingers that you'll fall head over heels for Shefresh, we've got a safety net just in case!
If, against all odds, your Shefresh product from this website turns out to be faulty or damaged, we've got your back.
To qualify for a return, you must have acquired your Shefresh goodies directly from this website and reached out to us within the 30-day post-purchase window.
Check out the RETURNS page for full details.